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We make decisions based on what we think is fair, taking into account the unique circumstances of each case we receive. This database holds all the "determinations" - or final decisions - that we've published under the Financial Services and Markets Act 2000 as amended by the Financial Services Act 2012. *

searching our ombudsman decisions

You can put in as much or as little detail as you like when searching, but the more information you give us, the more likely it is you will find what you’re looking for.

you can search by word or phrase 
or by the business name 
for decisions that were
for the products we cover
date from * *decisions published from 1 April 2013
date to

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